Contact Us
Before You Write
Because a message sent through this form passes through servers that neither the Sol team nor this website fully controls, anything you type here should be treated as readable by third parties, which is why financial account numbers, passwords, security answers, and scanned identity documents must never be included under any circumstances, since a compromised message of that kind cannot be un-sent and would leave you exposed to fraud that no website policy can reverse. Treat the form as a public postcard.
Keep correspondence to questions about the casino's games, bonuses, and general account behaviour.
Language and Replies
The team reads and replies in English and in French, so a message written in either language will be understood without delay. Correspondence is answered in the language in which it was sent, and the team reviews incoming messages in the order they arrive, responding within a reasonable time rather than on a fixed schedule.
For routine queries, this page is the correct channel. For anything involving money, identity, or legal standing, the form is the wrong place entirely.
Where to Turn for Help
A reader who is struggling with gambling behaviour should not use this form at all. The responsible-gambling tools available inside the player account — deposit limits, session reminders, and self-exclusion — are the first line of defence, and they can be adjusted without contacting anyone. Beyond those tools, independent helplines and support organisations operate in Canada and can be reached directly by phone or through their own websites, where a conversation stays private and never touches this page.
Self-exclusion, in particular, should be requested only through the dedicated channels the operator provides for that purpose, never through a general contact form, because the form is not a guaranteed or immediate way to stop play.
What This Form Cannot Do
No request made through this page can alter account limits, freeze a withdrawal, or cancel a pending transaction. Those actions require authenticated access to the account itself. The form exists for questions and feedback, not for account administration, and any attempt to use it for sensitive matters will simply be redirected to the proper channel, adding delay rather than solving the problem.
When in doubt, err on the side of saying less. A message that contains no secrets cannot leak them.